1. Return Eligibility
At Taylormoore Premier Supplies Incorporated, we want customers to have a clear understanding of our return and refund procedures.
Eligible items may be returned in accordance with this policy and applicable law.
To qualify for a standard return, an item must be unused, in its original condition, and accompanied by its original packaging and included components where applicable.
Items that have been used, damaged through customer handling, or altered in a way that affects their resale condition may not qualify for a standard return, except where otherwise required by applicable law.
2. Return Request Period
Customers should contact us within 30 days of receiving their order to request a return.
To begin the process, email [email protected] with your order number, the item you wish to return, and the reason for the request.
Return eligibility and any applicable exceptions will be reviewed in accordance with this policy and applicable law.
Please wait for return instructions before sending an item back.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us promptly after delivery.
Include the following information when possible:
- Your order number.
- The name of the affected product.
- A description of the issue.
- Photographs showing the damage, defect, or incorrect item, if available.
If the issue is confirmed to result from a product defect, shipping damage, or an error on our part, we will provide appropriate return or resolution instructions.
For eligible returns involving defective, damaged, or incorrectly supplied products, we will cover the reasonable return shipping costs in accordance with applicable law and the arrangements confirmed by our customer service team.
4. Returns for Non-Quality Reasons
Customers requesting a return for reasons unrelated to product quality, such as ordering the wrong item or changing their minds, are responsible for the applicable return shipping costs.
Returned products must meet the eligibility requirements described in this policy.
Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or expressly stated in the applicable order terms.
5. Non-Returnable Conditions
Except where required by applicable law, a return may be declined if:
- The product has been used or is no longer in its original condition.
- The product has been damaged through improper use or customer handling.
- The original packaging or essential components are missing and their absence affects resale condition.
- The returned item does not correspond to the original order.
- The return request falls outside the applicable return period and no legal exception applies.
These conditions do not limit any rights customers may have under applicable consumer protection laws.
6. Refund Processing
Once an authorized return has been received and inspected, we will notify the customer of the refund decision.
Approved refunds will be issued to the original payment method.
We generally initiate approved refunds within 3–5 business days after the returned item has been received and the return has been approved.
The time required for the funds to appear in the customer’s account depends on the payment provider, card issuer, or financial institution.
If a refund has not appeared after a reasonable period, customers may contact their payment provider or reach out to our customer service team.
7. Exchanges
If you need a replacement for a damaged, defective, or incorrect item, contact our customer service team.
Replacement availability depends on product availability and the circumstances of the request.
Where a direct exchange is unavailable, we will explain the available resolution options in accordance with this policy and applicable law.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing it.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If an order has already shipped, the standard return procedure may apply.
Any approved cancellation refund will be returned to the original payment method.
9. Contact Us
For return, exchange, or refund assistance, please contact:
Taylormoore Premier Supplies Incorporated
Customer Service: [email protected]
General Inquiries: [email protected]
Address: 4308 jones street S charleston, WV 25309
Website: taylormoorepremiersupplies.com