1. What products do you sell?
Taylormoore Premier Supplies Incorporated offers office supplies intended to support everyday workplace, business, educational, and home office needs.
Available products may include writing instruments, notebooks, paper products, filing supplies, desk accessories, and other office essentials. Please check individual product pages for current availability and specifications.
2. Where do you ship?
We currently ship orders within the United States only. International shipping is not available at this time.
3. How do I place an order?
Browse our online store, select the products you want, add them to your shopping cart, and proceed to checkout.
Review your product selections, shipping address, and order total before submitting your payment.
4. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may depend on the payment providers and services enabled on our website.
5. Are purchases billed on a recurring basis?
No. All purchases are one-time transactions. We do not offer subscriptions, automatic renewals, or recurring billing under our current purchasing arrangements.
6. How long does shipping take?
Order processing and delivery times may vary depending on product availability, destination, carrier operations, and other circumstances.
Please review our Shipping Policy for additional information. Any delivery estimates provided at checkout are estimates rather than guaranteed arrival dates.
7. Can I track my order?
If tracking information is available for your shipment, it may be provided through an order notification or shipping confirmation.
Please allow time for carrier tracking systems to update.
8. Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations after an order has entered processing or shipment.
9. What is your return policy?
Eligible returns may generally be requested within 30 days of receiving an order.
Returned items must meet the conditions described in our Return & Refund Policy. Used items or items whose condition affects resale eligibility may not qualify for a standard return, except where otherwise required by applicable law.
Please contact customer service before returning an item.
10. Who pays for return shipping?
For eligible returns involving confirmed product defects, shipping damage, or an error on our part, we will cover reasonable return shipping costs in accordance with our policy and applicable law.
For non-quality-related returns, customers are generally responsible for return shipping costs.
11. How long do refunds take?
After an authorized return has been received and inspected, we will notify you of the refund decision.
Approved refunds are generally initiated within 3–5 business days after receipt and approval of the returned item. Your payment provider or financial institution may require additional time to post the funds.
12. What should I do if my order arrives damaged or incorrect?
Please contact [email protected] and provide your order number, a description of the issue, and photographs when available.
Our team will review the information and explain the appropriate next steps.
13. How can I contact customer service?
You can reach our team using either of the following email addresses:
Customer Service: [email protected]
General Inquiries: [email protected]
14. Where is your business located?
Our business address is:
Taylormoore Premier Supplies Incorporated
4308 jones street S charleston, WV 25309
15. How can I learn more about a product?
Please review the relevant product page for descriptions, specifications, images, and other available information.
If you need additional assistance, email [email protected].